Problem Discovery

Owned by AJ Jobanputra
Last updated: Jun 14, 2024
2 min read

 

Problem Identification

  • Objective: Understand and define the problem or opportunity.

  • Activities:

    • Conduct user interviews and surveys.

    • Analyze customer feedback and support tickets.

    • Review market trends and competitor products.

  • Example: Identify that users struggle with tracking their daily expenses efficiently.

 

Account

Business Context and objectives

User Personas

Problem Statements and User Pain Points

Current Solutions and Work Arounds

Buyer Personas

Account

Business Context and objectives

User Personas

Problem Statements and User Pain Points

Current Solutions and Work Arounds

Buyer Personas

1

Humana

Wanted QA advisors to advise them proactively on technology, methodology, markets.

Managing tests across large portfolio of applications.

Reduce cost of device farm for testing across devices.

 

  • Head of Test Automation (Nick)

  • Test Team lead

  • Test Automation Engineer

  • Manual Test Engineer

How can I manage 5000 test cases in a complex environment being run 2x per month. Managing status is difficult.

ITs a pain running and managing multiple tools, I want one tool for all my testing.

How does your self-healing algorithm work? (compared to competitors?)

Tricentis Tosca

  • Head of IT (Dan)

  • Procurement

2

Boeing

Already have selenium, have unknown need?

  •  

 

Using Selenium

Manually solving gaps in selenium.

 

3

Volkswagon

Tosca is very expensive $1+ M per year and wanted to do something better

  •  

 

Tosca

  • Director of IT Governance

4

Bata

 

 

 

 

 

5

Kina Bank

Standing up a new IT/QA center. Needed to put team , tools and processes in place.

  • Project Manager

 

No tools just starting

  • IT Director?

6

Saudi Telecom

QA across a broad set of applications, including desktop applications.

Have Selenium and experienced QA automation team.

Need to have a solution to record.

  • Project Manager

  • Test Engineer

 

Selenium

  • IT Director

7

South West Business Corporation

Testing is highly secure, with limited access and permissions and control access.

  • Project Manager

  • Test Engineer

 

no tools,

manual tests in spreadsheets

  • IT Director

  • Head of Security

8

Deciem

Automated QA of Salesforce implementation on their website.

Problem to solve: not sure.

  • Tester

 

no tools,

manual tests in spreadsheets

  • IT Director

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